Policies

CANCELLATIONS OR NO-SHOWS

We will do our best not to cancel or reschedule your appointments and to run them on time. We really appreciate you doing the same.

We understand that sometimes you may have to cancel an appointment. Please give us at least 24 hours’ notice otherwise, a cancellation fee of 100% of the cost of your service or treatment will be charged.

We will take your payment when booking an appointment with us.

It is very difficult to fill appointments at short notice, but we will not charge you a cancellation fee if we do.

If you need to cancel, please call us on 01522 683800 or use our online booking system. Please don’t text, email, or post on social media.

DEPOSITS/PAYMENT

A deposit / payment of 100% of the cost of your service or treatment will be charged if you:

missed your last appointment with us, or
are a new client or
are booking online or
you are booking an appointment lasting more than two hours, such as hair colour or treatment, or for a series of appointments.

The deposit/ payment will be taken when you book your appointment and deducted from your bill when you pay for the service or treatment you have received. If you cancel, the deposit will be fully refunded if you give us at least 24 hours’ notice.

If you give us less than 24 hours’ notice but we can fill the appointment, we will either refund the deposit or put it towards the cost of your next appointment.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.